Refund policy

1. Before your brief is submitted

If you have paid but not yet submitted your brief, you can request a full refund at any time. No production work has started, so nothing is lost.

2. Missed delivery window

If we fail to deliver your first complete website preview within 24 hours of your completed brief submission, you may choose between a full refund or continuing with the delivery.

3. After preview delivery

Once your first preview has been delivered, substantial work has been completed. Refunds after this point are handled case by case. Your included consolidated revision exists precisely to resolve concerns with the delivered preview — please use it first.

4. Domain and third-party costs

If a domain has already been registered for your order, its cost is non-refundable, because registrars do not refund domain purchases. Any refund is reduced by that amount.

5. Renewals

Annual renewal payments can be refunded within 14 days of payment provided the renewal period has not materially begun (domain re-registration not yet executed).

6. How to request a refund

Email support@getquickloom.com from the address used at checkout, including your order number. Approved refunds are returned to the original payment method through Whop, typically within 5–10 business days.